SMS Consent & Text Message Policy
Last updated: March 10, 2026
ReasonVoice provides AI-powered voice and messaging services for businesses. This page explains how we use SMS messaging, how we collect your consent, and how you can manage your messaging preferences.
Appointment Reminders
Receive reminders about upcoming appointments, including date, time, and relevant details.
Booking Confirmations
Instant confirmation messages when appointments or services are scheduled on your behalf.
Customer Support
Two-way SMS for customer support inquiries, follow-ups, and service-related communications.
Service Updates
Important notifications about service changes, cancellations, or updates that affect you.
We obtain your explicit consent to send SMS messages through the following channels:
- Account Registration: During sign-up, users consent to receive SMS communications by checking the SMS consent checkbox.
- Phone Number Setup: When configuring a phone number in the dashboard, users enable SMS capabilities and agree to messaging terms.
- Two-Way Conversations: When a customer initiates an SMS conversation with a business using ReasonVoice, they consent to receive replies.
- Appointment Booking: Customers who provide their phone number during appointment booking consent to receive appointment-related SMS.
Consent Language Example:
“By checking this box, I agree to receive SMS messages from ReasonVoice for appointment reminders, notifications, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time.”
Opt-In Workflow Screenshot:
SMS consent checkbox displayed during account registration at reasonvoice.ai/signup
- Appointment reminders: 1-2 messages per appointment
- Booking confirmations: 1 message per booking
- Customer support: Varies based on conversation
- Service notifications: Up to 4 per month
Message frequency varies by use case. You will never receive unsolicited marketing messages without your explicit consent.
Standard message and data rates may apply depending on your mobile carrier and plan. ReasonVoice does not charge additional fees for SMS messages. Most unlimited mobile plans include SMS at no extra cost. Contact your carrier for details about your specific plan.
You can opt out of SMS messages at any time. Simply reply to any message with one of the following keywords:
| Keyword | Action |
|---|---|
| STOP | Unsubscribe from all SMS messages |
| HELP | Receive help and support information |
| START | Re-subscribe to SMS messages |
| YES | Confirm opt-in to SMS messages |
You can also contact us directly:
- Email: support@reasonvoice.ai
- Phone: (877) 973-2766
We take your privacy seriously. Here is how we handle your data:
- Your phone number and message data are encrypted and stored securely.
- We never sell, share, or rent your personal information to third parties for marketing purposes.
- Phone numbers are only used for the specific communication purposes you have consented to.
- You can request deletion of your data at any time by contacting us.
If you have any questions about our SMS messaging practices, please contact us:
- Email: support@reasonvoice.ai
- Phone: (877) 973-2766
- Website: reasonvoice.ai